Appointments & Prescriptions

Appointments

If you are experiencing severe chest pain, collapse, severe breathing difficulties, have one-sided weakness or slurred speech or severe bleeding, please ring 999 immediately.

Our surgeries in Llay and Rossett are open 8.30am-6.30pm Monday to Friday. We ask all patients to use our online booking system Klinik, email or telephone in the first instance. We take calls from 8am to 6.30pm each day.

To make an appointment with a GP, Nurse or Health care assistant We kindly ask all patients that are able to do so to complete our online booking system Klinik leaving phone lines available to the elderly and our most venerable patients. The online form will be open from 8am to 12.30pm.

Alternatively patients who do not have online access can call our patient advisor team on 03333 323 260. One of our patient advisors will take you through the screening questions over the phone.

Urgent requests

Urgent requests can be made using our online Klinik form. If you do not have access to the online form and wish to speak with our patient advisors, please telephone between 8.00am and 9.00am if you feel that your request is very urgent, and you need to be seen that day. Please note that your enquiry will still go through the Klinik triage system and you will be allocated an appointment appropriate to the urgency this may be a same day appointment or an advanced booking for another day. After Triage, you will be contacted by our patient advisors to confirm your appointment.

Routine and Advanced Consultations and all other enquiries

To request a routine and advanced consultation or send a general enquiry please submit a request using Klinik between 8.00am and 12.30pm Mon- Fri.

After your requested is triaged, if an appointment is required all patients will be offered a choice of a face-to-face or a telephone appointment (subject to any national restrictions in place at the time) and appointments will be available according to urgency for up to six to eight weeks in advance. If you wish to call the surgery direct for a non urgent appointment our telephone lines are open 9.00am-12.30pm, and for general enquiries 11.00am-5.00pm. After triage, you will be contacted by our patient advisors to confirm your appointment.

Emergency appointments

If you need to see a doctor in an emergency, telephone our Patient Line on 03333 323 260 and a patient advisor will triage your call. Please note that your enquiry will still go through the Klinik triage system and you may be allocated an appointment on another day.

If you are experiencing severe chest pain, collapse, severe breathing difficulties, have one-sided weakness or slurred speech or severe bleeding, please ring 999 immediately.

Medical advice

For medical advice:

Out of hours appointments

Our telephone lines close at 6.30pm. Outside of our opening hours, the GP Out of Hours Service (commissioned by Betsi Cadwaladr University Health Board) is in operation. They can be contacted on 111

Home visits

If you are house-bound and cannot reach the surgery through other means, you can request a home visit by one of our GPs by telephoning the Patient Line before midday.

Please remember that several people can be seen in the surgery in the time that it takes to make a home visit, so we ask patients to request one only if they are genuinely unable to attend in person. We can arrange a telephone or video consultation with a doctor upon request.

A doctor may ring you to discuss your problem before attending, and we may arrange for our Urgent Care Practitioner to visit you.

Prescriptions

We can send prescriptions directly to a nominated pharmacy. Please speak to one of our Reception staff to advise us of your choice.

NHS Wales is moving from a paper-based prescription process to a digital service. The Electronic Prescribing Service securely transmits prescription information between the GP systems and pharmacy systems. EPS allows prescribes to send prescriptions electronically to a pharmacy of the patient’s choice. This is called a nominated pharmacy. Please speak with your pharmacist to use this service.

We currently regularly send prescriptions to:

To order a repeat prescription, you can:

Prescription requests ordinarily take 48 hours to be processed and sent to your nominated pharmacy.

Please note that to avoid errors in medications, we do not take prescription requests over the telephone.

General Enquiries

You can do the following: