Rights & Responsibilities

• We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care
• You will be treated as a partner in the care and attention you receive
• You will be treated as an individual and will be given courtesy and respect at all times. We ask that you also treat the doctors and practice staff with courtesy and respect and show consideration to other patients by making responsible use of our service to you
• We operate a ZERO TOLERANCE POLICY and take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, we may exercise our right to take action to have them removed, immediately if necessary, from our patient list
• Following discussion you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent
• Every effort will be made to ensure that you receive information, which directly affects your health and the care being offered
• Please let us know as soon as possible if you change your name, address or contact number
• It is our job to give you treatment and advice. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unable to understand all the information
• Please remember that you are the one who is responsible for your own health and the health of your children and that we are here to give our professional help and advice
• You can help us by contacting us if you are unable to keep an appointment so that it can be offered to someone else. Patients who attend too late for an appointment may be asked to either wait until the end of the surgery or make a further appointment for another day